Sample COVID-19 Email and Website Copy
Below you will find sample copy to use if you are still open, closed, and for when you open your office again. Use this copy as a starting point for your own practice communications. Personalize it by replacing YOURPRACTICE with your practice name, updating the contact information and consider adding other personalized elements such as the doctor's name or information specific to your state that might be relevant.
If Your Practice is Still Open
At YOURPRACTICE, your health and the health of our staff are of the utmost importance. To ensure your health and the health of our staff, we do follow usual universal precautions in our operatories and office. Additionally, every half hour to an hour we wipe down the waiting room and common spaces with disinfectant.
For the protection of all our patients and staff due to the recent outbreak of coronavirus, we are requesting the following:
If you have an illness or are exhibiting symptoms, we recommend you cancel and reschedule your dental appointment. Some illness and symptoms include:
Please notify our staff before your appointment if you or someone you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (ex. China, Italy, Iran, South Korea) or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution.
- a cold or the flu
- fever or nausea
- severe headaches or body aches
- muscle or stomach pain, chest pain or difficulty breathing
- vomiting or diarrhea
- active tuberculosis (TB)
- mumps, measles, chickenpox
- other contagious disease
If you are healthy, there’s no need to cancel your regularly scheduled dental appointment.
If you have any questions or concerns, please contact us immediately. The below links provide additional information regarding the coronavirus:
- World Health Organization (WHO): https://www.who.int
- Centers for Disease Control (CDC): https://www.cdc.gov
Our team will continue to monitor the situation and provide updated information when warranted. Thank you for your patronage.
If Your Office is Closing/Closed
Under advisement of the Centers for Disease Control and Prevention, our office is currently postponing elective procedures, surgeries, and non-urgent dental visits. Our staff will contact all patients with scheduled appointments during this time to reschedule once we are fully open.
If you have a dental emergency, please contact us at (800) 556-2580.
We will continue to keep you informed of our status as it changes.
Thank you for your understanding.
When It Is Time To Reopen
PracticeMojo Smiles thanks your for your patience and support while our office was closed for the safety of our patients and our staff except for non-emergency procedures.We are thankful that our office is now open for all procedures and patients. Please call us at (800) 556-2580 or email us at [email protected] to reschedule a missed appointment or to schedule a new appointment.To ensure your health and the health of our staff, we do follow usual universal precautions in our operatories and office. Additionally, every half hour to an hour we wipe down the waiting room and common spaces with disinfectant.For the protection of all our patients and staff due to the recent outbreak of coronavirus, If you are exhibiting any signs of illness, have been exposed to anyone who either has Covid -19 - or has been in contact with anyone diagnosed with Covid-19 - we request you cancel and reschedule your dental appointment.If you are healthy, there’s no need to cancel your regularly scheduled dental appointment.If you have any questions or concerns, please contact us immediately. The below links provide additional information regarding the coronavirus:World Health Organization (WHO): https://www.who.intCenters for Disease Control (CDC): https://www.cdc.gov
Thank you for your patronage
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